Appian Announces Strategic Technology Alliance with Genesys
“Over the last several years,
In digital business, customer experience is the source of competitive advantage. Contact center organizations are struggling to keep pace with emerging technologies and ever-rising consumer expectations. Businesses need new strategies for empowering contact center agents with artificial intelligence (AI), robotic process automation (RPA), and other emerging technologies to deliver seamless customer experiences across an ever-broadening scope of communication channels.
“We are excited to more tightly align our capabilities managing the customer experience across any channel with the rapid development and powerful case management of Appian,” said
Through its platform, Genesys enables organizations to deliver highly predictive, fully contextual and efficient experiences across every step of the customer journey across marketing, sales and service use cases. This includes real-time contextual journeys, world-class intelligent routing and digital transformation at any scale – from small and medium-sized business to large, multi-site, multinational organizations.
Appian Intelligent Contact Center is a cloud platform for building dynamic customer service case management solutions in a low-code development environment. In addition, Appian Intelligent Contact Center provides a 360-degree view of customer data, industry leading business process management (BPM), robotic process automation capabilities powered by
“Appian and Genesys have highly complementary technology,” said
Appian provides a leading low-code software development platform that enables organizations to rapidly develop powerful and unique applications. The applications created on Appian’s platform help companies drive digital transformation and competitive differentiation. For more information, visit www.appian.com.
This press release includes forward-looking statements. All statements contained in this press release other than statements of historical facts, including statements regarding Appian’s Intelligent Contact Center platform, the platform's functionality, and statements concerning the future of the market for the Intelligent Contact Center product are forward-looking statements. The words "anticipate," believe," "continue," "estimate," "expect," "intend," "may," "will" and similar expressions are intended to identify forward-looking statements. Appian has based these forward-looking statements on its current expectations and projections about future events and financial trends that Appian believes may affect its financial condition, results of operations, business strategy, short-term and long-term business operations and objectives and financial needs. These forward-looking statements are subject to a number of risks and uncertainties, including the risks and uncertainties associated with facing significant competition, continuing to innovate, defects or disruptions in the rollout of our platform updates or enhancements, our strategic relationships with third parties, industry analysts publishing reports about our business or publishing negative reports, estimates of the size of our target market and the additional risks and uncertainties set forth in the "Risk Factors" section of Appian’s Annual Report on Form 10-K for the year ended
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Director of Media Relations, Appian
Source: Appian Corporation