News Release
Italian Postal Service Improves Operational Efficiency by 70% with Appian
Poste Italiane goes paperless with digital processes and back-office automation on the Appian Low-Code Platform
Appian provides Poste Italiane with a solution that is easy to implement and quick to adopt with low impact on their existing application landscape. The Italian company has been working with Appian since 2018 to drastically reduce the cost of service and increase production efficiency with these results:
- Digitalization of more than 70% of back-office documents
- Decrease inheritance processing time from over 30 days to just eight days
- Improve case management efficiency by 70%
- Reduce credit declaration response times from 15 days to seven days.
"Digitizing Poste Italiane's processes and becoming paperless were the key drivers for a transformation that could support a new digital economy," said
Poste Italiane has been an integral part of the Italian economy for 160 years in supporting the country's growth and modernization. In addition to distributing mail and parcels, the company also provides mobile and telco solutions payments, financial and insurance services. Listed on the
Applications created on the Appian Low-Code Platform reduce the complexity of processing back-office paperwork by digitizing and optimizing workflows. With Appian, Poste Italiane's customer service agents can now conduct fraud analysis and case management using a single platform with an intuitive interface. Appian also has auditing capabilities that allow Poste Italiane to easily control and monitor its processes from start to finish, including activities automated with RPA.
"The Appian Low-Code Platform remains an essential solution for companies and organizations that want to digitize and improve their services," said
Read the Poste Italiane case study for more information.
About Appian
Appian is the unified platform for change. We accelerate customers' businesses by discovering, designing, and automating their most important processes. The Appian Low-Code Platform combines the key capabilities needed to get work done faster, Process Mining + Workflow + Automation, in a unified low-code platform. Appian is open, enterprise-grade, and trusted by industry leaders. For more information, visit appian.com.
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SOURCE Appian
Appian Contact, Cindy Cheng, Senior Director of Communications, EMEA, pr.emea@appian.com; Graziella Rossi, Director of Field Marketing, Southern Europe, pr.it@appian.com