The Municipality of Milan Uses Appian to Automate and Digitize Citizen Services
The Appian Low-Code Platform accelerates digital transformation initiatives in
The new digital process enables citizens to initiate online requests by going through the registration process then uploading required documentation through the Elixform platform. Once the digital form is submitted, public administrators process complete applications with a few simple steps guided by the Appian application, including identification and document verification, creation, and delivery of the pass.
"The project started with a single application, but we extended the scope to other areas in just a few months. The technical leads in the Municipality of
The management of parking passes is one of several new systems to improve different citizen services. The digital transformation program for the Municipality includes identifying and creating an accelerated path to digitizing and rationalizing processes in different areas, including:
- Providing a self-service online job training portal for citizens, including education grant applications for eligible citizens, certificate accreditation, and class allocation.
- Streamlining urban planning and public works permission processes for citizens to request for construction permits, developers to submit redevelopment proposals, and construction companies to get work permissions.
Modernizing the technology infrastructure and systems supports the Municipality's ambition to transform through the use of innovative technologies, one of the main recovery strategies in the Italian National Recovery and Resilience Plan (PNRR).
"We are very proud to provide the technology to help the Municipality of
Find out how Appian is helping the government agencies and public administrations accelerate the development of mission critical systems.
Appian is the unified platform for change. We accelerate customers' business by discovering, designing and automating their most important processes. The Appian Low-Code platform combines the key capabilities needed to get work done faster, Process Mining + Workflow + Automation, in a unified low-code platform. Appian is considered open, enterprise-grade and trusted by industry leaders. For more information, visit appian.com.
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