UnionBank Launches First Fully Digital Branch in the Philippines
Unlike traditional bank branches, The Ark has done away with rows of tellers and long queues, and gone completely paperless. Customers now go to one of the self-service iPad stands stationed around the bank, where they can type in their request, significantly reducing time previously spent waiting in queues for service.
“The Ark is an award-winning digital branch that provides a modern experience for our clients within a traditional brick and mortar store,” said
To assist in its digital transformation, UnionBank partnered with Appian, through Appian’s regional reseller, Via Appia, to implement automated banking processes and applications on the Appian Cloud platform.
“UnionBank has utilised digital technology to completely transform the banking experience for customers, making it a more modern, enjoyable and efficient process for them,” said
“Our customers are continuously seeking more convenient ways of doing everyday things,” added
Following the launch of this first digital branch, UnionBank anticipates opening additional digital branches throughout
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Source: Appian Corporation